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World Class Master Scheduling by Donald Sheldon

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ORDER MANAGEMENT

Order management is a close associate of the master production scheduling (MPS) function in all companies. Order management team members are the people who respond to customer requests and promise deliveries to customers. In many organizations, order management reports to the sales team, not the MPS department, although there are exceptions to that. (In Chapter 17, you will read about The Raymond Corporation’s approach, where order management does report to the MPS team.)

In order for order management to do the best job for both the customer and the company, it needs to be closely aligned with the scheduling process. This means ...

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