Chapter 1

Introducing the Information Experience


Ever since computer applications became widely used in offices and homes, the need for information supporting these applications has grown. At the same time, the need for professionals who provide this information has also evolved. The skills required by these professionals have also changed to meet the needs of the people who use these applications.

Consumers of today’s software and web applications want, and expect, applications to be easy to navigate and understand within the context of the tasks they are trying to complete. In this model, information is not for passive consumption; rather, users interact with the information as they work with the application—entering data and making ...

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