Chapter 7

Applying Usability Principles to Your Writing

Introduction

In the previous chapter you saw how users view online pages and how they scan content. Understanding how users read online will help create the right information for helping users interact with your application. This includes deciding what information users need and the best way to integrate that information into the interface.

This chapter describes how usability guidelines and best practices apply to writing the text that appears within the application. Examples are presented throughout this chapter. When looking at these examples, think about the guidelines. What guidelines were followed, or where did the writers slip up? And ask yourself: How can this page be improved?

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