Chapter 12

Evaluating Your Information Experience

Introduction

On my first day on the job as an information designer, I was given the task of reviewing the user interface text for an educational software product. I sat in front of the application, and the first page I came across had this sentence across the top:

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At first glance, the sentence appeared to be just fine; it contained no grammatical errors or spelling mistakes. Yet, something about it made me stop and think about it. It just didn’t feel right—and that’s when I realized that even the most talented writer makes mistakes and that text reviews are crucial for ensuring the success of ...

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