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About the author
Who is This Book For?
Section 1: Introducing Writing for Interaction
Section 1. Introducing Writing for Interaction
Chapter 1. Introducing the Information Experience
What is the Information Experience?
Chapter 2. Design and Development Models and Processes
What are Design and Development Models?
Development Model Phases and Information Experience Design
Working as a Team
Using a Team Decision Matrix
Section 2: Understanding User Needs
Section 2. Understanding User Needs
Chapter 3. Getting to Know Your Users
Understanding Your Users
Identifying Your User Types
Business Applications ...