CHAPTER 6

Chat and Instant Messaging

In the previous chapter, we saw that e-mail has already become a ubiquitous mode of communication in the workplace. In this chapter, we explore another mode that is on its way to becoming similarly prevalent: instant messaging (IM), also referred to as chat.

Nowadays people in professional environments can choose from a wide array of communication media, several of which include voice or video streaming. Interestingly, though, despite the availability of these richer channels, the use of text-based IM is on the rise. In a recent survey, the Radicati group found that the popularity of IM is growing significantly. In 2015, the number of worldwide IM accounts stood at around 3.2 billion, but that figure is expected ...

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