This book came about as a result of the frustration I experienced when preparing material for my Professional Communication classes. Training materials seemed to be unable to keep pace with developments in communication technology, and the advice provided seemed to be based on anecdotal evidence rather than actual research and real-life data. The materials presented in this book are based on a combination of research into digital business discourse and the training materials I have developed by drawing on the findings of digital discourse analysis. Many of the ideas came about after talking to academic colleagues and to the students and trainees with whom I have been fortunate enough to work.

I am particularly thankful for my ...

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