Writing Training Materials That Work: How to Train Anyone to Do Anything

List of Figures

Figure 1.1 Chapter 1 Structure of Content / 8

Figure 1.2 Problem Characteristics / 18

Figure 2.1 Chapter 2 Structure of Content / 22

Figure 2.2 The Cognitive Training Model / 29

Figure 3.1 Chapter 3 Structure of Content / 40

Figure 3.2 Job Aid for Learner Task 1 / 47

Figure 4.1 Chapter 4 Structure of Content / 48

Figure 4.2 Servicing Procedure / 53

Figure 4.3 AutoRent Procedure / 59

Figure 4.4 UPCL Code Failure Modes / 61

Figure 4.5 Job Aid for Learner Task 3 / 62

Figure 5.1 Chapter 5 Structure of Content / 64

Figure 5.2 Possible Network of Facts for a Telephone Number / 66

Figure 5.3 Rental Car Fact Sheet / 70

Figure 5.4 Job Aid for Teaching Facts / 74

Figure 6.1 Chapter 6 Structure of Content / 78

Figure 6.2 Superordinate, Subordinate, and Coordinate ...