How to Tell Your Colleague You Dropped the Ball

Don’t make excuses. by Amy Gallo

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No matter how hard you try or how many hours you work, you’re likely to disappoint a colleague at some point. You won’t be able to make every deadline or fulfill every commitment. But what if you have to let something slip that’s especially important to one of your peers? How do you tell them that you’re going to let them down?

What the Experts Say

“It’s inevitable that you won’t be able to live up to everyone’s expectations,” says Liane Davey, cofounder of 3COze Inc. and author of You First. “There are too many priorities, resources are too scarce, and expectations ...

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