Book description
"
In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!
"As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.
A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.
Table of contents
- Cover
- Title Page
- Contents
- Introduction
- Rule 1
- Rule 2
- Rule 3
- Rule 4
- Rule 5
- Rule 6
- Rule 7
- Rule 8
- Rule 9
- Rule 10
- Rule 11
- Rule 12
- Rule 13
- Rule 14
- Rule 15
- Rule 16
- Rule 17
- Rule 18
- Rule 19
- Rule 20
- Rule 21
- Rule 22
- Rule 23
- Rule 24
- Rule 25
- Rule 26
- Rule 27
- Rule 28
- Rule 29
- Rule 30
- Rule 31
- Rule 32
- Rule 33
- Rule 34
- Rule 35
- Rule 36
- Rule 37
- Rule 38
- Rule 39
- Rule 40
- Rule 41
- Rule 42
- Rule 43
- Rule 44
- Rule 45
- Rule 46
- Rule 47
- Rule 48
- Rule 49
- Rule 50
- Acknowledgements
- About the Author
- Other Books by Tom Markert
- Credits
- Copyright
- About the Publisher
Product information
- Title: You Can't Win a Fight with Your Client
- Author(s):
- Release date: October 2009
- Publisher(s): HarperCollins Publishers
- ISBN: 9780061757884
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