You Did What? [A Confident Communicator's Guide]

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Acknowledgments
5. Contents
6. Introduction
7. 1. Forgetting to Stay One Step Ahead
8. 2. Using Body Language Improperly
9. 3. Being Sloppy with Written and Verbal Correspondence
10. 4. Breaking the Rules for Introductions
11. 5. Making Small Talk and Networking Inappropriately
12. 6. Forgetting Names
13. 7. Lacking Technology Etiquette
14. 8. Cubicle Mayhem
15. 9. Failing to Follow the Guidelines for Professional Dress
16. 10. Lacking Meeting Etiquette
17. 11. Being Unprepared for Interviews
18. 12. Using Poor Telephone Etiquette and Protocol
19. 13. Choosing the Wrong Gift
20. 14. Lacking Professionalism While Traveling
21. 15. Lacking Global Awareness and Maturity
22. 16. The Unprofessional Intern
23. 17. Ask Kim and Kerry: Answers to Sticky Situations
24. 18. You Are Your Competitive Advantage
25. 19. Your Action Plan for Continued Success
26. Notes
27. Index
28. About the Authors