Chapter 1: Change Yourself, Change Your Team

1. Blanchard, K, (2007), Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations. Upper Saddle River, NJ: Prentice Hall.

2. Science Daily, “Groups Perform Better Than the Best Individuals at Solving Complex Problems,” April 23, 2006,

3. Charles Pavitt, “Chapter 2—Groups Versus Individuals: Which Is ‘Better’?” in Small Group Communication: A Theoretical Approach, 3rd. ed., last modified September 24, 2008,

4. Ian Sample, “Working in a Team Increases Human Pain Threshold,”Guardian, September 15, 2009,

5. Wolfgang Stroebe and Michael Diehl, (1994), “Why Groups Are Less Effective Than Their Members: On Productivity Losses in Idea-Generating Groups,”European Review of Social Psychology, 5 (1): 271–303.

Chapter 2: Toxic Teams

1. The stories in this book are all based on experiences I've had working with teams. Given the sensitive nature of the content, I've disguised characters and situations, but I've stayed true to the issues that caused both the dysfunctions and the breakthroughs.

Chapter 3: The Crisis Junkie Team

1. Steven J. Karau and Janice R. Kelly, (2004), “Time, Pressure, and Team Performance: An Attentional Focus Integration,” Sally Blount (ed.), in Time in Groups (Research on Managing Groups and Teams, ...

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