December 2014
Intermediate to advanced
272 pages
6h 27m
English
book
Your Customer Rules!: Delivering the Me2B Experiences That Today s Customers Demand
by Bill Price, David Jaffe
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Acknowledgments
The authors would like to thank our LimeBridge colleagues across the world for their support, bad and good stories, and active deployment of our first book on Best Service, particularly Peter Massey in the United Kingdom for his continued passion for Fast + Simple processes; Osama Taniguchi in Japan for sharing with us Yamato Transport and other Me2B Leaders; Stephan Pucker in Germany for his passion for the WOCAS program; Joseph Kort in France for inspiring us with French wine and success stories; MD Ramaswami and Vinit Singhal in India for their tireless enthusiasm for new business ideas; and Toby Detter in Sweden for his strategic and marketing perspectives.
David would also like to thank Peter Morrison and Graham Howard, his ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.