December 2014
Intermediate to advanced
272 pages
6h 27m
English
book
Your Customer Rules!: Delivering the Me2B Experiences That Today s Customers Demand
by Bill Price, David Jaffe
Content preview from Your Customer Rules!: Delivering the Me2B Experiences That Today s Customers DemandBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
About the Authors
Bill Price, coauthor of The Best Service Is No Service, founded Driva Solutions, LLC, in September 2001 to help build clients' customer service strategies and improve operational performance, after serving as Amazon's first global VP of customer service. In 2002 he co-founded the ten-country LimeBridge Global Alliance and the now thirty-nine-organization Global Operations Council that shares “best practices and worst experiences”; he also chairs the Chief Customer Officer Forum, Americas. He is a Partner with Antuit, a Big Data analytics company based in Singapore, building its customer and marketing programs.
Price started his career with McKinsey & Company in its San Francisco and Stockholm offices, serving global clients ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.