Chapter 3. Mastering the Roll: Prepare to Fail Gracefully and Recover Quickly


Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory or defeat.

 --Theodore Roosevelt

A consultant received a phone call from a CEO who said that he wanted to transform the culture of his organization. They spoke for a bit, and the consultant expressed an interest in continuing the conversation. He offered to pay for his travel and to buy dinner (but not alcohol) for the CEO and his management team at the most expensive restaurant near their headquarters, with one small caveat ...

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