Notes

CHAPTER 1

  1.  Judith Rasband, “The Power of Personal Appearance,” Conselle L.C./Institute of Image Management, Provo, UT, 2000, http://www.byui.edu/Documents/Admin_Offices/Advising/PowerOf-PersonalAppearance.pdf.

  2.  Maurice E. Schweitzer, Adapted from “Is Your Counterpart Satisfied?” Harvard Business Review, April 1, 2006, Product #N0604C-PDF-ENG, http://www.pon.harvard.edu/daily/conflict-management/managing-expectations/.

  3.  Stuart Diamond, Excerpted from Getting More: How to Negotiate to Achieve Your Goals in the Real World, New York: Random House/Crown Business, 2009, http://whartonmagazine.com/issues/spring-2011/emotion-the-enemy-of-negotiation/.

  4.  “Negotiation: Finding Common Ground,” Karrass.com blog, October 15, 2010, ...

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