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You’re My Favorite Client by Mike Monteiro

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6. When Things Go Wrong

Despite everyone’s best efforts, people make mistakes. How do you sort the small ones from the big ones? How do you know when to change course or cut the cord?

How many of you skipped right to this chapter? It’s okay. If you’re knee-deep in a project that isn’t going well, I can help. First, take a deep breath. Let’s do some triage. We’ll cover whether you’re looking at small or big mistakes. If they’re large, we’ll go over whether you can fix them. Sometimes you can.

After thoroughly exhausting our options, we’ll knock some heads.

SIGNS THINGS ARE GOING WRONG

In the last chapter, we talked about how to tell if the project was going well. Reverse those things, and you’ve got signs that it isn’t: the designer doesn’t communicate ...

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