CHAPTER 15

Know the Devil in the Details

You must remember, Madame Harris, elegance is in the details.

—Lynn Sheene, The Last Time I Saw Paris

Ever see a man dressed in what should be the ultimate of business professional wear, yet somehow he just doesn’t look right? Or a woman who should send the image of a competent careerist, but who comes across instead as a wannabe?

Those who know can tell you what’s wrong: perhaps the lapels on the man’s jacket are too wide, his pants an inch too long, her shoes inappropriate to the outfit, or the skirt sagging a bit in back. These details are often the devil to get right, yet like the proverbial icing on the cake, they determine whether the efforts succeed or not.

Much the same occurs in your business ...

Get Zen and the Art of Business Communication now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.