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Fundamentals of Successful Teams

Learn the basics of emotional intelligence, clear communication, and navigating conflict

Susan Schoenfeld

How can you be an asset to the teams you belong to? Start by learning what makes a team successful to help guide your performance. At the end of this course you will understand why emotional intelligence plays a key role in establishing relationships with team members, how to create an environment where everyone feels comfortable contributing and sharing their views and not to shy away from conflict as part of the problem-solving process. We will discuss how to solve conflicts and maintain relationships, as well as how to improve your listening skills.

Teamwork is becoming more important and complicated in the workplace with the creation of virtual teams and the need to get more done with fewer employees. Knowing your responsibilities as a team member, what behaviors to avoid, and the tools needed to build a team, will help you be a more productive team member.

What you'll learn-and how you can apply it

By the end of this live, hands-on, online course, you’ll understand:

  • What makes a successful team
  • How Emotional Intelligence can make you a better team member
  • Why Conflict is a necessary function of being part of a team
  • How to communicate and get your point across while maintaining relationships
  • The responsibilities of being a team member

And you’ll be able to:

  • Engage in active listening
  • Avoid unproductive team behaviors
  • Provide open and honest communication with your team members
  • Provide effective feedback
  • Resolve conflict effectively

This training course is for you because...

  • You’re an individual who is part of a team
  • You work with teams that aren’t always productive
  • You want to become an asset to the teams you are on now and will be in the future


  • Experience working in a team setting is helpful, but not required

Recommended preparation:

Recommended follow-up:

About your instructor

  • Susan Schoenfeld works with the Leaders Institute providing team-building programs for corporations. Susan has over 20 years of corporate experience. Previously, she was a professional development and performance management consultant at Baker & McKenzie, spent more than 11 years as professional development director at Foley & Lardner LLP, and was the training manager at Extendicare Health Services. Susan has taught courses at several universities, including Marquette University and UWM, and has provided customized coaching, seminars, strategic planning, and motivational speaking services to individuals, businesses, and community groups statewide. She has also taught several workshops to law firms and legal associations and has coached executives on management skills and presentation techniques. Some of her clients include Hyatt Corporation, Time Warner, and the National Association of Realtors. Susan is a certified DISC instructor and has authored articles for several professional journals.


The timeframes are only estimates and may vary according to how the class is progressing

What is a team? What makes a team successful? (22 minutes)

  • Presentation
  • Discussion: What has interfered with the success of a team that you were part of? Why it is important for members to share and be aware of the team’s goals?
  • Exercise: Write a SMART goal for your team
  • Q&A

Team responsibilities and behaviors (43 minutes)

  • Presentation:
  • What are your responsibilities as a team member?
  • What types of behaviors should you avoid?
  • Emotional intelligence
  • Discussion: Johari Window
  • Exercise: Describe your strengths and weaknesses
  • Q&A
  • 5 minute Break

How to provide open and transparent communication and how to handle conflict (45 minutes)

  • Presentation
  • Discussion: Which style should you use?
  • Exercise: Write an example using the formula for constructive feedback
  • Exercise: Write an example using paraphrasing
  • Exercise: Choose the type of response you would use in each situation
  • Q&A