Nancy Lublin and Bob Filbin explore findings from crisis data.
Bob Filbin is Chief Data Scientist at Crisis Text Line, the first large-scale 24/7 national crisis line for teens on the medium they use and trust most: texting. Bob specializes in the application of behavioral psychology to questions of data collection, analysis, and reporting, to make sure data leads to good behavioral change. Bob has given lectures on using data to drive behavioral change at places including MIT, the University of Pennsylvania and the North American International Auto Show, and has authored several articles in the Harvard Business Review on data. He runs in Prospect Park.
Bob Filbin covers techniques—and failures and successes—in driving behavioral change with data.