Your job is to design and run the systems that support your company and achieve its purposes: How do you tune the system to avoid rigid bureaucracy, anarchy, or chaos?
Thomas Vander Wal
Thomas Vander Wal has been working with folksonomies since their darkest origins, and is credited with inventing the terms 'folksonomy'and 'infocloud'. He talks and writes about folksonomies more or less continuously. Thomas is also on the Steering Committee of the Web Standards Project and helped found the Information Architecture Institute. He lives in Bethesda, Maryland.
The majority of business growth in the coming decades—new jobs and new businesses—will come from services.