As companies have increasingly automated internal processes and customer interactions, IT has become part of the control mechanism itself.
Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He has the insight and experience to uncover problems and solutions other miss. He is a highly sought after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. His interests focus on the intersection of development, operations, design, and business.
In a post-industrial economy, the focus shifts from selling products to helping customers accomplish their goals through service. Excerpt from Jeff Sussna's book, "Designing Delivery."
A deep integration across design, development, and operations is critical to digital business success.
Designing, building, and operating services from the perspective of customer goals helps improve quality.