Alyona Medelyan runs Entopix, a successful international NLP consultancy. Alyona has extensive experience working with customer feedback data, such as surveys, social media data, call center logs, and public forums. She is also CEO and co-founder of Thematic, a customer insight startup. Alyona’s Ph.D. was in keyword extraction, which led to the open source Maui toolkit, her role as chief research officer at Pingar, and subsequent work consulting on NLP for large multinationals.