Dave Rensin is the director of customer reliability engineering (CRE) at Google. His team takes Google SREs focused on the reliability and availability of internal Google systems and focuses them on the reliability and availability of customer production systems running on Google Cloud. His mission is to teach Google customers how to design, build, and run highly available systems using Google SRE practices and tools. Dave is the author of several books, including two for O’Reilly, and holds more than a dozen patents in distributed systems, data acquisition, access control, and pattern matching.