Rachel Laycock is the chief technology officer for North America at ThoughtWorks, where she’s accountable for driving technology strategy and defining areas of focus for the North American business, steering technical capabilities and solutions, and serving as a conduit between global leadership and technology teams on the ground. She’s worked on a wide range of technologies and the integration of many disparate systems and advises clients on technology strategy and identifying and prioritizing technical trends and solutions. She has many years of experience coaching organizations on Agile and continuous delivery technical practices at scale. She’s a member of the technical advisory board to the global CTO, which regularly produces the ThoughtWorks Technology Radar. Her ultimate passion is problem-solving and in her 16+ years of delivering software has discovered that people challenges are often more difficult to solve than software ones.