James R. Persse, PhD


James R. Persse, PhD is an IT professional specializing in Process Management, Continuous Quality Improvement, Software Process Improvement, Industry Best Practices Design, and Cultural and Organizational Change. He has held executive positions in the healthcare, telecom, and technology industries, and serves now as a process consultant for companies adopting CMMI, ITIL, ISO 9001:2000, and CobiT.

20 years in the technology industry; PhD in Management & Process Improvement; Implement successful CMMI programs across multi-industry disciplines. Carnegie Mellon University / Software Engineering Institute (CMU SEI) Authorized Lead Appraiser and CMMI Instructor;SEI Partner

Author of: Implementing the Capability Maturity Model. (2001). John Wiley & Sons: New York.

Bit x Bit: Topics In Technology Management. (2000). Little Hill Press: Atlanta.

"Overview of the Capability Maturity Model." (2000). Matrix Resources Professional Series: White Paper.

"Project Management in a Matrix-managed Environment." (1998). Management Press: White Paper.



“The demand for process frameworks like these is growing. Demand will probably continue to grow. The existence of a quality process is increasingly becoming a requirement for doing business with large companies. The Sarbanes-Oxley Act and other legislation will continue to increase the reporting requirements for even small publicly traded companies. Persse makes a great case for process improvement, and does a fine job of presenting the options. If your organization is on the road to putting a process improvement program in place, you’ll find Process Improvement Essentials a useful starting point.”
— C Masotti, Society of Technical Communication Sacramento
“This is a perfect "first look" at the subject for someone who doesn't yet know what they don't know...After reading this book, you should know what it is that you don't know, have an idea as to what areas to focus on, and be prepared to take *intelligent* next steps. And before you decide to sink hundreds of thousands of dollars into a program, that's a great place to be starting at. I'd consider this "required reading" for anyone contemplating a process improvement initiative. Time and dollars invested here will ensure much better value for the money you'll end up spending down the road.”
— Thomas Duff, Duffbert's Random Musings
“...a valuable aid for managers in need of controlling the predictability of their operation.”
— Michael Kleper, The Kleper Report on Digital Publishing