Government services that work for people

Jennifer Pahlka says poor service design can have devastating consequences for vulnerable people in our country, but it doesn’t have to be that way.

By Jennifer Pahlka
March 22, 2017
US Capitol at dusk. US Capitol at dusk. (source: Martin Falbisoner on Wikimedia Commons)

This is a keynote highlight from the O’Reilly Design Conference in San Francisco 2017. Watch the full version of this keynote on Safari.

You can also see other highlights from the event.

Learn faster. Dig deeper. See farther.

Join the O'Reilly online learning platform. Get a free trial today and find answers on the fly, or master something new and useful.

Learn more
Post topics: Design