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Work as imagined and work as done: Mind the gap

Steven Shorrock explores the differences between work as imagined and work as done in a variety of settings, and he outlines implications for the inevitable gaps.

By Steven Shorrock November 7, 2016 • 1 minute read

Photograph of mural "Sorting the Mail" by Reginald Marsh at the Ariel Rios Federal Building, Washington, D.C. Photograph of mural "Sorting the Mail" by Reginald Marsh at the Ariel Rios Federal Building, Washington, D.C. (source: Library of Congress on Wikimedia Commons)

This is a keynote highlight from the O’Reilly Velocity Conference in Amsterdam 2016. Watch the full version of this keynote on Safari.

You can also see other highlights from the event.

Post topics: Operations