https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_3/2026-05-04weekly0.6Key Components in Docker: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will explore the key components of Docker, including containers, images, and volumes, and how they relate to MCP.170https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_4/2026-05-04weekly0.6Hello World Tool: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will demonstrate the creation of a simple "Hello World" tool within Docker to test the containerization process.298https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_5/2026-05-04weekly0.6Weather MCP Tool: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will show how to containerize the Weather MCP tool, ensuring it works seamlessly within a Docker environment.244https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_6/2026-05-04weekly0.6Deep Dive into Docker Commands: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will dive deeper into Docker commands, showing you how to manage and configure containers for your MCP projects.314https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_7/2026-05-04weekly0.6Essential Docker Commands: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will cover essential Docker commands that you'll need for managing containers and optimizing your MCP server.177https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_8/2026-05-04weekly0.6Docker Security Essentials: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will discuss Docker security essentials, helping you secure your containers and ensure safe deployments of your MCP systems.371https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video9_9/2026-05-04weekly0.6Docker Summary: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will summarize the key Docker concepts and how they integrate with MCP for containerization and security.374https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/9781806671212-video10_1/2026-05-04weekly0.6MCP Course Summary: MCP Developer Blueprint: AI-Powered Automation & IntegrationIn this video, we will review the key concepts covered in the course and provide final thoughts on how to apply MCP in your projects and systems.454https://www.oreilly.com/library/cover/9781806671212/2025-11-17coursestructured-learningyesnohttps://www.oreilly.com/videos/mcp-developer-blueprint/9781806671212/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video1_1/2026-05-04weekly0.6Why LLM Evaluations and Observability: AI Agent Evals and Reliability - Evaluations and Observabili…In this video, "Why LLM Evaluations and Observability," you will learn about the importance of LLM evaluations and observability.551https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video1_2/2026-05-04weekly0.6What Is This Course?: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "What Is This Course?" we will introduce you to the course's objectives and goals.208https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video1_3/2026-05-04weekly0.6Course Roadmap: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Course Roadmap," we will outline the path and structure of the course.192https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video1_4/2026-05-04weekly0.6About the Instructor: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "About the Instructor," you will meet the course instructor and their background.133https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video2_1/2026-05-04weekly0.6Traditional Monitoring to Observe: AI Agent Evals and Reliability - Evaluations and Observability w…In this video, "Traditional Monitoring to Observe," we will explore traditional monitoring techniques for observing AI systems.574https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video2_2/2026-05-04weekly0.6Why AI Systems Need Observability: AI Agent Evals and Reliability - Evaluations and Observability w…In this video, "Why AI Systems Need Observability," you will learn about the necessity of observability in AI systems.584https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video2_3/2026-05-04weekly0.6Key Components of LLM Observability: AI Agent Evals and Reliability - Evaluations and Observability…In this video, "Key Components of LLM Observability," we will delve into the essential components involved in LLM observability.519https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video3_1/2026-05-04weekly0.6Why Evaluations Are Critical: AI Agent Evals and Reliability - Evaluations and Observability with G…In this video, "Why Evaluations Are Critical," we will discuss why evaluations play a crucial role in AI systems.639https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video3_2/2026-05-04weekly0.6Types and Approaches for LLM Evaluations: AI Agent Evals and Reliability - Evaluations and Observab…In this video, "Types and Approaches for LLM Evaluations," you will explore different evaluation methods for LLMs.539https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video3_3/2026-05-04weekly0.6Challenges to LLM Evaluations: AI Agent Evals and Reliability - Evaluations and Observability with …In this video, "Challenges to LLM Evaluations," you will learn about the common challenges faced during LLM evaluations.373https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video4_1/2026-05-04weekly0.6Unique Challenges to LLM Observability vs. Traditional ML: AI Agent Evals and Reliability - Evaluat…In this video, "Unique Challenges to LLM Observability vs. Traditional ML," we will highlight the differences between LLM and traditional ML observability.422https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video4_2/2026-05-04weekly0.6Unique Risk and Cost Factors to LLM Observability and Evaluations: AI Agent Evals and Reliability -…In this video, "Unique Risk and Cost Factors to LLM Observability and Evaluations," we will discuss the risks and costs specific to LLM observability.306https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video4_3/2026-05-04weekly0.6Iteration and Lifecycle Loops in LLM Development: AI Agent Evals and Reliability - Evaluations and …In this video, "Iteration and Lifecycle Loops in LLM Development," we will explore the iterative development process in LLMs.325https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video5_1/2026-05-04weekly0.6Why a Dedicated Platform Is Needed: AI Agent Evals and Reliability - Evaluations and Observability …In this video, "Why a Dedicated Platform Is Needed," you will learn why a dedicated platform is essential for LLM observability.316https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video5_2/2026-05-04weekly0.6Landscape of Observability and Evaluation Platforms: AI Agent Evals and Reliability - Evaluations a…In this video, "Landscape of Observability and Evaluation Platforms," we will cover the different platforms available for observability and evaluations.573https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_1/2026-05-04weekly0.6What Is Galileo: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "What Is Galileo," we will introduce you to the Galileo platform and its capabilities.669https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_2/2026-05-04weekly0.6Integrations: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Integrations," you will learn about the integrations available with the Galileo platform.72https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_3/2026-05-04weekly0.6Problems and Solutions with Galileo: AI Agent Evals and Reliability - Evaluations and Observability…In this video, "Problems and Solutions with Galileo," we will discuss common issues with Galileo and their solutions.406https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_4/2026-05-04weekly0.6Pricing: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Pricing," you will explore the pricing structure of the Galileo platform.139https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_5/2026-05-04weekly0.6Create a Galileo Account: AI Agent Evals and Reliability - Evaluations and Observability with Galil…In this video, "Create a Galileo Account," we will guide you through setting up your Galileo account.196https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_6/2026-05-04weekly0.6Clone the Repo: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Clone the Repo," you will learn how to clone the necessary repositories for Galileo.290https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video6_7/2026-05-04weekly0.6Repo and Local Setup: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Repo and Local Setup," we will walk you through setting up the repository and local environment.439https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_1/2026-05-04weekly0.6Observability Intro: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Observability Intro," you will get an introduction to observability in LLM systems.142https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_2/2026-05-04weekly0.6Logging Terminology: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Logging Terminology," you will learn the key terminology related to logging in LLM systems.543https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_3/2026-05-04weekly0.6Why Log and Different Methods of Logging: AI Agent Evals and Reliability - Evaluations and Observab…In this video, "Why Log and Different Methods of Logging," we will discuss the importance of logging and various methods.294https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_4/2026-05-04weekly0.6Manual Logging Basics: AI Agent Evals and Reliability - Evaluations and Observability with Galileo …In this video, "Manual Logging Basics," you will learn the basics of manual logging.718https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_5/2026-05-04weekly0.6Span Types and Metadata: AI Agent Evals and Reliability - Evaluations and Observability with Galile…In this video, "Span Types and Metadata," we will explore span types and metadata in LLM logging.741https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_6/2026-05-04weekly0.6Log Decorator: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Log Decorator," we will discuss how to use decorators in logging.715https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_7/2026-05-04weekly0.6Galileo OpenAI SDK: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Galileo OpenAI SDK," you will learn how to use the Galileo OpenAI SDK for logging.1182https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_8/2026-05-04weekly0.6Simulating an LLM App: AI Agent Evals and Reliability - Evaluations and Observability with Galileo …In this video, "Simulating an LLM App," you will simulate an LLM application using Galileo.255https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_9/2026-05-04weekly0.6Viewing Results of LLM Call in Galileo Dashboard: AI Agent Evals and Reliability - Evaluations and …In this video, "Viewing Results of LLM Call in Galileo Dashboard," you will view the results of an LLM call in the Galileo dashboard.580https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_10/2026-05-04weekly0.6Real Agent Calls Gathering Logs: AI Agent Evals and Reliability - Evaluations and Observability wit…In this video, "Real Agent Calls Gathering Logs," you will observe how real agent calls gather logs in Galileo.309https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_11/2026-05-04weekly0.6Agent Graph: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Agent Graph," we will explore the Agent Graph and its uses in Galileo.421https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_12/2026-05-04weekly0.6Agent Graph Finding Clues on Bad Tools and LLM Calls: AI Agent Evals and Reliability - Evaluations …In this video, "Agent Graph Finding Clues on Bad Tools and LLM Calls," you will learn how to use Agent Graph to identify issues with tools and LLM calls.295https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video7_13/2026-05-04weekly0.6Logging, Alerts, Signals, and Metric Sampling: AI Agent Evals and Reliability - Evaluations and Obs…In this video, "Logging, Alerts, Signals, and Metric Sampling," you will learn about logging, alerts, and the sampling of metrics in Galileo.472https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_1/2026-05-04weekly0.6From Observation to Evaluation: AI Agent Evals and Reliability - Evaluations and Observability with…In this video, "From Observation to Evaluation," we will discuss the process of transitioning from observation to evaluation in LLMs.180https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_2/2026-05-04weekly0.6Analogy to AI Evaluation: AI Agent Evals and Reliability - Evaluations and Observability with Galil…In this video, "Analogy to AI Evaluation," we will draw parallels between LLM evaluation and AI evaluation.328https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_3/2026-05-04weekly0.6Experiments and Metrics: AI Agent Evals and Reliability - Evaluations and Observability with Galile…In this video, "Experiments and Metrics," you will learn how to conduct experiments and measure metrics for LLM performance.390https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_4/2026-05-04weekly0.6Dataset Creation: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Dataset Creation," you will learn how to create datasets for evaluating LLM performance.865https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_5/2026-05-04weekly0.6Metadata: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Metadata," we will explore the role of metadata in evaluating LLM performance.365https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_6/2026-05-04weekly0.6Versioning: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Versioning," we will discuss the importance of versioning in LLM evaluations.336https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_7/2026-05-04weekly0.6Experiments Playground: AI Agent Evals and Reliability - Evaluations and Observability with Galileo…In this video, "Experiments Playground," we will introduce you to the experiments playground for LLM evaluations.1130https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_8/2026-05-04weekly0.6Experiments Code: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Experiments Code," you will explore the code behind LLM experiments.980https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_9/2026-05-04weekly0.6Metrics Box Response: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Metrics Box Response," we will discuss the response of metrics boxes in LLM evaluations.405https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_10/2026-05-04weekly0.6Metrics Safety and Compliance: AI Agent Evals and Reliability - Evaluations and Observability with …In this video, "Metrics Safety and Compliance," you will learn about safety and compliance in LLM evaluations.594https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_11/2026-05-04weekly0.6Expression and Confidence: AI Agent Evals and Reliability - Evaluations and Observability with Gali…In this video, "Expression and Confidence," we will explore expression and confidence in LLM performance metrics.419https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_12/2026-05-04weekly0.6Agentic Metrics: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Agentic Metrics," we will introduce agentic metrics for evaluating LLMs.443https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_13/2026-05-04weekly0.6Agent Metrics 2: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Agent Metrics 2," we will delve deeper into agent metrics for LLM performance.952https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_14/2026-05-04weekly0.6Local Metrics: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Local Metrics," we will explore local metrics for LLM performance evaluation.1059https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_15/2026-05-04weekly0.6Registered Metrics: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Registered Metrics," we will discuss the use of registered metrics in LLM evaluations.591https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_16/2026-05-04weekly0.6LLM as Judge: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "LLM as Judge," you will learn how to use LLMs as judges in evaluations.672https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_17/2026-05-04weekly0.6Prompt Engineering: AI Agent Evals and Reliability - Evaluations and Observability with Galileo AIIn this video, "Prompt Engineering," we will explore the role of prompt engineering in LLM evaluations.542https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video8_18/2026-05-04weekly0.6LLM as Judge Using Code and Other Output Types: AI Agent Evals and Reliability - Evaluations and Ob…In this video, "LLM as Judge Using Code and Other Output Types," you will learn how to use LLMs as judges with various output types.1146https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/ai-agent-evals/9781807782313/9781807782313-video9_1/2026-05-04weekly0.6Conclusion and Certificate: AI Agent Evals and Reliability - Evaluations and Observability with Gal…In this video, "Conclusion and Certificate," we will wrap up the course and discuss the final certification.99https://www.oreilly.com/library/cover/9781807782313/2026-04-20coursestructured-learningyesnohttps://www.oreilly.com/videos/ai-agent-evals/9781807782313/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_1/2026-05-04weekly0.6Welcome to ITSM v5: Your Journey Starts Here: ITSM v5 Foundation – Master IT Service Management for…In this video, get introduced to the course and understand what you will learn throughout your ITSM v5 journey. You will also explore how this course prepares you for certification success.804https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_2/2026-05-04weekly0.6What Is IT Service Management? History, Purpose and Business Value: ITSM v5 Foundation – Master IT …In this video, learn what IT service management is and understand its purpose and business value. You will also explore its evolution and importance in modern organizations.363https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_3/2026-05-04weekly0.6Evolution of ITSM: from v3 to v4 to v5: ITSM v5 Foundation – Master IT Service Management for 2026 …In this video, explore the evolution of ITSM from version 3 to version 5. You will also understand the key changes that shaped modern service management.402https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_4/2026-05-04weekly0.6ITSM v5: the Next Generation of IT Service Management: ITSM v5 Foundation – Master IT Service Manag…In this video, learn what makes ITSM v5 the next generation of service management. You will also understand how it addresses modern digital challenges.414https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_5/2026-05-04weekly0.6Five Strategic Shifts of ITSM v5 Explained: ITSM v5 Foundation – Master IT Service Management for 2…In this video, explore the five strategic shifts introduced in ITSM v5. You will also understand how these shifts impact service management practices.424https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_6/2026-05-04weekly0.6ITSM v5 vs v4: Key Changes and What Is New: ITSM v5 Foundation – Master IT Service Management for 2…In this video, compare ITSM v5 with ITSM v4 and identify key differences. You will also learn what new features and concepts have been introduced.450https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_7/2026-05-04weekly0.6Why ITSM v5 Matters for Your IT Career and Growth: ITSM v5 Foundation – Master IT Service Managemen…In this video, understand why ITSM v5 is important for your professional growth. You will also learn how it enhances your career opportunities.418https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_8/2026-05-04weekly0.6Why ITSM v5 Matters for Organisations and Business Value: ITSM v5 Foundation – Master IT Service Ma…In this video, explore the business value of ITSM v5 for organizations. You will also understand how it supports digital transformation initiatives.456https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_9/2026-05-04weekly0.6ITSM Certification Pathways: Foundation to Master: ITSM v5 Foundation – Master IT Service Managemen…In this video, learn about the ITSM certification pathways from foundation to master level. You will also understand how to plan your certification journey.427https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video1_10/2026-05-04weekly0.6ITSM Master Certification: the Highest Designation Explained: ITSM v5 Foundation – Master IT Servic…In this video, explore the ITSM Master certification and its significance. You will also understand the requirements to achieve this top-level credential.431https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_1/2026-05-04weekly0.6ITSM v5 Value System: Complete Overview: ITSM v5 Foundation – Master IT Service Management for 2026…In this video, get a complete overview of the ITSM v5 service value system. You will also understand how its components work together to deliver value.773https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_2/2026-05-04weekly0.6Value System Component 1: Guiding Principles: ITSM v5 Foundation – Master IT Service Management for…In this video, learn about the guiding principles within the ITSM value system. You will also understand how they influence decision-making.616https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_3/2026-05-04weekly0.6Value System Component 2: Governance: ITSM v5 Foundation – Master IT Service Management for 2026 Ce…In this video, explore the governance component of the value system. You will also understand its role in ensuring accountability and control.568https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_4/2026-05-04weekly0.6Value System Component 3: the Value Chain: ITSM v5 Foundation – Master IT Service Management for 20…In this video, learn about the value chain and its role in service delivery. You will also understand how activities are interconnected.552https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_5/2026-05-04weekly0.6Value System Component 4: Management Practices: ITSM v5 Foundation – Master IT Service Management f…In this video, explore management practices within ITSM v5. You will also understand how they support service management processes.588https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_6/2026-05-04weekly0.6Value System Component 5: Continual Improvement: ITSM v5 Foundation – Master IT Service Management …In this video, learn about continual improvement as a core component. You will also understand how it drives ongoing service enhancement.479https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_7/2026-05-04weekly0.6The Four Dimensions: Separate from the Value System: ITSM v5 Foundation – Master IT Service Managem…In this video, understand the four dimensions of service management. You will also learn how they complement the value system.575https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video2_8/2026-05-04weekly0.66C AI Governance Model and Sustainability in ITSM v5: ITSM v5 Foundation – Master IT Service Manage…In this video, explore the 6C AI governance model and sustainability concepts. You will also understand their relevance in ITSM v5.792https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_1/2026-05-04weekly0.6Guiding Principle 1 — Focus on Value: ITSM v5 Foundation – Master IT Service Management for 2026 Ce…In this video, learn how focusing on value drives service outcomes. You will also understand how to apply this principle in real scenarios.442https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_2/2026-05-04weekly0.6Guiding Principle 2 — Start Where You Are: ITSM v5 Foundation – Master IT Service Management for 20…In this video, understand how to assess current capabilities before making improvements. You will also learn how to leverage existing resources effectively.462https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_3/2026-05-04weekly0.6Guiding Principle 3 — Progress Iteratively with Feedback: ITSM v5 Foundation – Master IT Service Ma…In this video, explore iterative progress and feedback loops. You will also understand how they improve service delivery.478https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_4/2026-05-04weekly0.6Guiding Principle 4 — Collaborate and Promote Visibility: ITSM v5 Foundation – Master IT Service Ma…In this video, learn the importance of collaboration and transparency. You will also understand how visibility enhances teamwork.473https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_5/2026-05-04weekly0.6Guiding Principle 5 — Think and Work Holistically: ITSM v5 Foundation – Master IT Service Managemen…In this video, understand how a holistic approach improves service management. You will also learn how to align different components effectively.444https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_6/2026-05-04weekly0.6Guiding Principle 6 — Keep It Simple and Practical: ITSM v5 Foundation – Master IT Service Manageme…In this video, explore how simplicity improves efficiency. You will also learn how to avoid unnecessary complexity.409https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_7/2026-05-04weekly0.6Guiding Principle 7 — Optimise and Automate: ITSM v5 Foundation – Master IT Service Management for …In this video, learn how optimization and automation enhance performance. You will also understand how to implement them effectively.444https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_8/2026-05-04weekly0.6Applying Multiple ITSM v5 Guiding Principles Together: ITSM v5 Foundation – Master IT Service Manag…In this video, learn how to apply multiple guiding principles simultaneously. You will also understand how they work together in practice.464https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video3_9/2026-05-04weekly0.6ITSM v5 Guiding Principles in Different Contexts: ITSM v5 Foundation – Master IT Service Management…In this video, explore how guiding principles apply across different scenarios. You will also understand their flexibility in various environments.613https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_1/2026-05-04weekly0.6What Is Governance? ITSM v5 Definition and Purpose: ITSM v5 Foundation – Master IT Service Manageme…In this video, learn the definition and purpose of governance in ITSM v5. You will also understand how governance ensures accountability and strategic alignment.699https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_2/2026-05-04weekly0.6Governance Structures and Frameworks in ITSM v5: ITSM v5 Foundation – Master IT Service Management …In this video, explore different governance structures and frameworks used in ITSM v5. You will also understand how they support effective decision-making.849https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_3/2026-05-04weekly0.6Governance and the ITSM Value System: ITSM v5 Foundation – Master IT Service Management for 2026 Ce…In this video, understand how governance integrates with the ITSM value system. You will also learn how it influences value delivery.819https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_4/2026-05-04weekly0.6Governance and Risk Management in ITSM v5: ITSM v5 Foundation – Master IT Service Management for 20…In this video, learn how governance supports risk management in ITSM v5. You will also understand how to identify and mitigate risks.963https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_5/2026-05-04weekly0.6Governance and Decision-Making in ITSM v5: ITSM v5 Foundation – Master IT Service Management for 20…In this video, explore how governance frameworks guide decision-making processes. You will also understand how to ensure consistency and transparency.868https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_6/2026-05-04weekly0.6Governance and Stakeholder Management in ITSM v5: ITSM v5 Foundation – Master IT Service Management…In this video, learn how governance supports stakeholder management. You will also understand how to align stakeholder expectations.842https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video4_7/2026-05-04weekly0.6Implementing Effective Governance in Your Organisation: ITSM v5 Foundation – Master IT Service Mana…In this video, explore how to implement governance practices in your organization. You will also learn how to ensure long-term effectiveness.830https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_1/2026-05-04weekly0.68-Activity Product and Service Lifecycle: Introduction: ITSM v5 Foundation – Master IT Service Mana…In this video, get introduced to the eight-activity lifecycle in ITSM v5. You will also understand how it supports product and service delivery.566https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_2/2026-05-04weekly0.6From ITSM v4 SVC to ITSM v5 Lifecycle: What Changed: ITSM v5 Foundation – Master IT Service Managem…In this video, compare the ITSM v4 service value chain with the ITSM v5 lifecycle. You will also understand the key changes introduced.595https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_3/2026-05-04weekly0.6Lifecycle Activity 1: Discover — Identify Opportunities: ITSM v5 Foundation – Master IT Service Man…In this video, learn how the discover phase identifies opportunities. You will also understand how it drives innovation.627https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_4/2026-05-04weekly0.6Lifecycle Activity 2: Design — Blueprint and Architecture: ITSM v5 Foundation – Master IT Service M…In this video, explore how the design phase creates service blueprints. You will also understand its role in planning solutions.669https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_5/2026-05-04weekly0.6Discover and Design in Practice: Real-World Application: ITSM v5 Foundation – Master IT Service Man…In this video, see how discover and design phases are applied in real scenarios. You will also understand their practical impact.635https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_6/2026-05-04weekly0.6Non-Linear Iterative Nature of the ITSM v5 Lifecycle: ITSM v5 Foundation – Master IT Service Manage…In this video, learn how the lifecycle operates in a non-linear and iterative manner. You will also understand how flexibility improves outcomes.643https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_7/2026-05-04weekly0.6Lifecycle Activity 3: Acquire — Sourcing and Procurement: ITSM v5 Foundation – Master IT Service Ma…In this video, explore how the acquire phase focuses on sourcing and procurement. You will also understand supplier decision-making.548https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_8/2026-05-04weekly0.6Sourcing Strategies and Supplier Decisions in the Digital Age: ITSM v5 Foundation – Master IT Servi…In this video, learn about modern sourcing strategies and supplier management. You will also understand how digital trends influence decisions.683https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_9/2026-05-04weekly0.6Acquire Activity in Practice: Real-World Examples: ITSM v5 Foundation – Master IT Service Managemen…In this video, see practical examples of the acquire phase. You will also understand how procurement supports service delivery.565https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_10/2026-05-04weekly0.6Lifecycle Activity 4: Build — Development and Configuration: ITSM v5 Foundation – Master IT Service…In this video, explore how the build phase focuses on development and configuration. You will also understand its role in creating solutions.584https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_11/2026-05-04weekly0.6Building and Testing Digital Products and Services: ITSM v5 Foundation – Master IT Service Manageme…In this video, learn how to build and test digital products effectively. You will also understand quality assurance practices.563https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_12/2026-05-04weekly0.6Build Activity in Practice: DevOps and Automation: ITSM v5 Foundation – Master IT Service Managemen…In this video, see how DevOps and automation enhance the build phase. You will also understand their impact on efficiency.617https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_13/2026-05-04weekly0.6Lifecycle Activity 5: Transition — Change and Deployment: ITSM v5 Foundation – Master IT Service Ma…In this video, explore how the transition phase manages change and deployment. You will also understand how to minimize risks.543https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_14/2026-05-04weekly0.6Transition Planning, Execution and Risk Management: ITSM v5 Foundation – Master IT Service Manageme…In this video, learn how to plan and execute transitions effectively. You will also understand how to manage associated risks.558https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_15/2026-05-04weekly0.6Managing Change During ITSM v5 Service Transition: ITSM v5 Foundation – Master IT Service Managemen…In this video, understand how to manage change during service transitions. You will also learn how to ensure stability.505https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_16/2026-05-04weekly0.6Acquire, Build and Transition: Complete Walkthrough: ITSM v5 Foundation – Master IT Service Managem…In this video, review the combined phases of acquire, build, and transition. You will also understand how they work together.713https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_17/2026-05-04weekly0.6Lifecycle Activity 6: Operate — IT Operations at Scale: ITSM v5 Foundation – Master IT Service Mana…In this video, explore how the operate phase manages IT operations at scale. You will also understand operational best practices.450https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_18/2026-05-04weekly0.6Platform and Infrastructure Operations at Scale: ITSM v5 Foundation – Master IT Service Management …In this video, learn how to manage platforms and infrastructure effectively. You will also understand scalability considerations.474https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_19/2026-05-04weekly0.6Operate Activity in Practice: AIOps and Monitoring: ITSM v5 Foundation – Master IT Service Manageme…In this video, see how AIOps and monitoring support operations. You will also understand how they improve performance.514https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_20/2026-05-04weekly0.6Lifecycle Activity 7: Deliver — Service to Customers: ITSM v5 Foundation – Master IT Service Manage…In this video, explore how services are delivered to customers. You will also understand how to ensure quality and satisfaction.559https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_21/2026-05-04weekly0.6Service Delivery Excellence in the Digital Age: ITSM v5 Foundation – Master IT Service Management f…In this video, learn how to achieve excellence in service delivery. You will also understand modern digital expectations.525https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_22/2026-05-04weekly0.6Deliver Activity in Practice: SLA and Customer Success: ITSM v5 Foundation – Master IT Service Mana…In this video, see how SLAs and customer success strategies are applied. You will also understand their importance in delivery.510https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_23/2026-05-04weekly0.6Lifecycle Activity 8: Support — User Help and Resolution: ITSM v5 Foundation – Master IT Service Ma…In this video, explore how support services assist users and resolve issues. You will also understand service desk functions.535https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_24/2026-05-04weekly0.6User Support and the Service Desk Experience: ITSM v5 Foundation – Master IT Service Management for…In this video, learn how to improve user support and service desk experience. You will also understand customer interaction best practices.542https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video5_25/2026-05-04weekly0.6Complete 8-Activity Lifecycle in Action: End-to-End: ITSM v5 Foundation – Master IT Service Managem…In this video, review the full lifecycle in an end-to-end scenario. You will also understand how all activities integrate.669https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_1/2026-05-04weekly0.6ITSM v5 Four Dimensions of Service Management: Overview: ITSM v5 Foundation – Master IT Service Man…In this video, get an overview of the four dimensions of service management. You will also understand how they support holistic service delivery.508https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_2/2026-05-04weekly0.6Dimension 1 — Organisations and People in ITSM v5: ITSM v5 Foundation – Master IT Service Managemen…In this video, explore the role of organizations and people in ITSM v5. You will also understand how culture and structure impact services.600https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_3/2026-05-04weekly0.6Building Effective Organisations for Service Delivery: ITSM v5 Foundation – Master IT Service Manag…In this video, learn how to build effective organizational structures. You will also understand how they support service outcomes.694https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_4/2026-05-04weekly0.6People, Skills and Roles in ITSM v5: ITSM v5 Foundation – Master IT Service Management for 2026 Cer…In this video, understand the importance of skills and roles in service management. You will also learn how to develop capabilities.757https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_5/2026-05-04weekly0.6Organisational Change and Transformation in ITSM v5: ITSM v5 Foundation – Master IT Service Managem…In this video, explore how organizations manage change and transformation. You will also understand how to drive successful transitions.691https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_6/2026-05-04weekly0.6Dimension 2 — Value Streams and Processes in ITSM v5: ITSM v5 Foundation – Master IT Service Manage…In this video, learn about value streams and processes in ITSM v5. You will also understand how they deliver value efficiently.580https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_7/2026-05-04weekly0.6Process Management and Improvement in ITSM v5: ITSM v5 Foundation – Master IT Service Management fo…In this video, explore process management and improvement techniques. You will also understand how to optimize workflows.604https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_8/2026-05-04weekly0.6Value Stream Analysis and Mapping in ITSM v5: ITSM v5 Foundation – Master IT Service Management for…In this video, learn how to analyze and map value streams. You will also understand how this improves service delivery.547https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_9/2026-05-04weekly0.6Integrating Organisations, People and Value Streams: ITSM v5 Foundation – Master IT Service Managem…In this video, understand how to integrate people, processes, and structures. You will also learn how this creates alignment.722https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_10/2026-05-04weekly0.6Dimension 3 — Information and Technology in ITSM v5: ITSM v5 Foundation – Master IT Service Managem…In this video, explore the role of information and technology in ITSM v5. You will also understand how they enable services.686https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_11/2026-05-04weekly0.6Technology Strategy and Planning in ITSM v5: ITSM v5 Foundation – Master IT Service Management for …In this video, learn how to plan and implement technology strategies. You will also understand how they support business goals.758https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_12/2026-05-04weekly0.6Information Security and Governance in ITSM v5: ITSM v5 Foundation – Master IT Service Management f…In this video, explore information security and governance practices. You will also understand how to protect data and systems.780https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_13/2026-05-04weekly0.6Automation and AI in ITSM v5 Service Management: ITSM v5 Foundation – Master IT Service Management …In this video, learn how automation and AI enhance service management. You will also understand how they improve efficiency.800https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_14/2026-05-04weekly0.6Dimension 4 — Partners and Suppliers in ITSM v5: ITSM v5 Foundation – Master IT Service Management …In this video, explore the role of partners and suppliers in ITSM v5. You will also understand how they contribute to service delivery.711https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_15/2026-05-04weekly0.6Supplier Selection and Management Best Practices: ITSM v5 Foundation – Master IT Service Management…In this video, learn best practices for selecting and managing suppliers. You will also understand how to ensure quality partnerships.792https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_16/2026-05-04weekly0.6Ecosystem Thinking and Collaboration in ITSM v5: ITSM v5 Foundation – Master IT Service Management …In this video, understand ecosystem thinking in service management. You will also learn how collaboration drives value.743https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_17/2026-05-04weekly0.6Integrating All Four Dimensions: the Holistic View: ITSM v5 Foundation – Master IT Service Manageme…In this video, explore how all four dimensions work together. You will also understand how to achieve a holistic approach.749https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video6_18/2026-05-04weekly0.6The Four Dimensions in Practice: Scenarios and Examples: ITSM v5 Foundation – Master IT Service Man…In this video, see real-world scenarios demonstrating the four dimensions. You will also understand their practical application.773https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video7_1/2026-05-04weekly0.6Digital Products vs Digital Services: Key Differences: ITSM v5 Foundation – Master IT Service Manag…In this video, learn the difference between digital products and services. You will also understand how each delivers value.625https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video7_2/2026-05-04weekly0.6Value Creation Through Digital Products and Services: ITSM v5 Foundation – Master IT Service Manage…In this video, explore how value is created through digital offerings. You will also understand how organizations deliver outcomes.680https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video7_3/2026-05-04weekly0.6Value Co-Creation in ITSM v5: Customers and Providers: ITSM v5 Foundation – Master IT Service Manag…In this video, learn how value is co-created between customers and providers. You will also understand collaborative service delivery.570https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video7_4/2026-05-04weekly0.6Service Relationships in ITSM v5 Explained: ITSM v5 Foundation – Master IT Service Management for 2…In this video, understand different types of service relationships. You will also learn how they impact service delivery.639https://www.oreilly.com/library/cover/9781807789138/2026-04-09coursestructured-learningyesnohttps://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/https://www.oreilly.com/videos/itsm-v5-foundation/9781807789138/9781807789138-video7_5/2026-05-04weekly0.6Service Interactions and Touchpoints in ITSM v5: ITSM v5 Foundation – Master IT Service Management …In this video, explore service interactions and touchpoints. 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