Delivering Bad News to Customers

In this 1-hour course, you will learn how to deliver bad news to customers with empathy and professionalism. This course covers essential strategies for managing difficult conversations, setting clear expectations, and maintaining customer trust.

• Deliver bad news with empathy while maintaining customer trust
• Choose the best communication medium for each tough message
• Manage defensive or emotional customer reactions with poise
• Frame difficult news with transparency and clear solutions
• Handle follow-ups and problem-solving after tough conversations
• Enhance your professional reputation through empathetic communication

Media Training Worldwide Digital is a leading online training firm that specializes in technology, business, personal development, and communications courses. The firm partners with top experts to deliver high-quality video-based learning experiences.

This course is ideal for professionals in customer service, account management, sales, and client-facing roles. It is perfect for those looking to improve their communication skills in difficult conversations and build stronger customer relationships.