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Observing the User ExperienceA Practitioner's Guide to User Research
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Observing the User Experience: A Practitioner’s Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences.
On Sep 2 Jose Betancur wrote: Master the user
On Aug 13 Cynthia Norman wrote: Review of “Observing the User Experience: A Practitioner’s Guide to User Research”
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