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Observing the User ExperienceA Practitioner's Guide to User Research
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The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
On Sep 2 Jose Betancur wrote: Master the user
On Aug 13 Cynthia Norman wrote: Review of “Observing the User Experience: A Practitioner’s Guide to User Research”
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