Balancing Science with Person-Focused Research
Date: This event took place live on March 10 2015
Presented by: Indi Young
Duration: Approximately 60 minutes.
Questions? Please send email to
Hosted By: Lou Rosenfeld
It's all about risk versus confidence. The business world constantly worries about risk. And to reassure themselves, business leaders ask for any sort of proof that an idea is going to be a good investment. Cue the numbers come marching past. Numbers seem to represent "reliable knowledge." Business leaders look askance at words, stories, and descriptions—these seem to be open to interpretation. Unreliable. Not worth the time to gather. And thus many organizations go about their business half-informed. The human half of the picture is missing. Practical empathy helps fill in the missing knowledge. It leads to even greater confidence and clarity of direction.
In this webcast you will learn:
About Indi Young
Indi Young is an independent consultant. She helps teams with person-focused research, design strategy, interaction flow, communications, and information architecture. She has been a trailblazer of experience design since the dot-com boom, using her roots in computer science to help people adopt a neutral, well-considered mindset. In 2001 she was a founder of Adaptive Path, the San Francisco experience design agency. In 2008, her book introducing mental model diagrams was published. She writes articles, conducts workshops and webinars, and speaks about the importance of pushing the boundaries of your perspective. You can follow her on Twitter @indiyoung and on her blog at www.indiyoung.com.
About Lou Rosenfeld
Lou Rosenfeld is founder of Rosenfeld Media, a leading source of user experience books and expertise. He is an author of the best-selling Information Architecture for the World Wide Web (O'Reilly; 3rd edition 2006) and Search Analytics for Your Site (Rosenfeld Media, 2011), co-founder of the annual Information Architecture Summit and the Information Architecture Institute, and a former columnist for Internet World, CIO, and Web Review magazines. As a consultant, he's helped AT&T, Ford, PayPal, Caterpillar, and many other large, highly-political organizations grapple with their information headaches.