Stafford Vaughan started computer programming at an early age. In 2005 he joined CustomWare, a professional services organization that specializes in the technology of fast-growing software companies, and personally established the training departments of Atlassian, Zendesk, and GoodData. In 2013, Stafford joined one of the world's leading consumer electronics organizations in Silicon Valley.
As an educator, Stafford has delivered training sessions in 15 countries to more than a thousand organizations, including NASA, the Pentagon, the United Nations in Geneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Commerce, Sun Microsystems, and Wells Fargo Bank.
Stafford holds a Bachelor of Software Engineering degree from the University of Newcastle in Australia, he is a CompTIA Certified Technical Trainer, a Sun Certified Java Programmer, a Microsoft Certified Application Specialist, and an Adobe Certified Expert.
Stafford currently lives in the San Francisco Bay Area and works in Silicon Valley. In his spare time he enjoys hiking and Bikram Yoga, and serves as a volunteer mentor at the San Francisco SPCA.
Webcast: Social Support Best Practices with Zendesk December 13, 2012
In the support community, there is a common misconception that support and social media are different things. In the Zendesk customer support tool, that line is blurred, as Twitter and Facebook are integrated right into the product. This webinar explains...
"A lot has changed in customer service with recent advancements in communications technology. However, what made you great before these recent changes is STILL what will make you great today--but only if you have the right tools, mindset, and training. Zendesk, for many businesses, is emphatically one of those "right tools," and Stafford is the guide who will show you how to make the most of it."