Stafford Vaughan

Stafford Vaughan

Passionate educator, published author, and experienced speaker.

San Francisco, California

Stafford Vaughan started computer programming at an early age. He grew up near Sydney, Australia, before moving to Silicon Valley to join a leading consumer electronics company as a Training Program Manager. He has spent the majority of his career building training departments for fast growing software companies, and personally established the Zendesk public training program in 2011. As an educator, Stafford has authored the official training curricula for Zendesk, Atlassian JIRA, Confluence, GreenHopper, and GoodData. He has delivered training sessions to more than a thousand organizations in 15 countries, including NASA, the Pentagon, the United Nations in Geneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Commerce, Sun Microsystems, and Wells Fargo Bank. Stafford holds a Bachelor of Software Engineering degree from the University of Newcastle, he is a CompTIA Certified Technical Trainer, a Sun Certified Java Programmer, a Microsoft Certified Application Specialist, an Apple Certified Pro, and an Adobe Certified Expert. Stafford currently lives in San Francisco, and in his spare time he enjoys photography and hiking.

Practical Zendesk Administration Practical Zendesk Administration
by Stafford Vaughan, Anton de Young
Second Edition May 2014
Print: $29.99
Ebook: $25.99

Practical Zendesk Administration Practical Zendesk Administration
by Stafford Vaughan
October 2012
OUT OF PRINT

Webcast: Social Support Best Practices with Zendesk
December 13, 2012
In the support community, there is a common misconception that support and social media are different things. This webinar explains the Twitter and Facebook channels of support, empowering users of Zendesk to connect with customers directly through these...

"A lot has changed in customer service with recent advancements in communications technology. However, what made you great before these recent changes is STILL what will make you great today--but only if you have the right tools, mindset, and training. Zendesk, for many businesses, is emphatically one of those "right tools," and Stafford is the guide who will show you how to make the most of it."
--Micah Solomon