Peter is associate professor at Toronto's OCAD University, where he is a senior fellow of the Strategic Innovation Lab and teaches in the Strategic Foresight and Innovation MDes program. He completed his doctorate in design and innovation management at The Union Institute and holds a Master's in Human Factors Psychology at University of Dayton. Design for Care: Innovating Healthcare Experience is his third book. Peter also published We Tried to Warn You (Nimble Books, 2008) and Team Design (McGraw-Hill, revised in 2002). He has authored numerous research articles and whitepapers, available online at Design Dialogues.
Peter founded the innovation research firm Redesign Research in 2001, now located in Toronto. Redesign conducts design research to mobilize strategic and service innovations to advance collaborative and knowledge practices in organizations, professional practice, and service systems. Peter has designed market-leading information services in healthcare, scientific, and legal practice, and advises product development and care providing organizations on use experience and service design and innovation strategy.
Webcast: Design for Healthcare Service Systems July 23, 2014
In this webcast, Peter Jones, author of the 2013 Rosenfeld book Design for Care: Innovating Healthcare Experience, will discuss using technology to help design new care delivery systems that address some of the other major issues in healthcare.
Webcast: Healthcare Service Design June 05, 2013
Peter Jones, author of the new book Design for Care: Innovating Healthcare Experience, presents a discussion of service design in healthcare as an integrated practice of empathic design.