Adam Lawrence is a customer experience consultant, comedian and actor with a background in psychology and the global automotive industry. For years he has been using expertise gained in the world of theater, film, stand-up comedy and storytelling to help organisations provide value to their customers and partners.
Adam is co-founder of the prizewinning agency WorkPlayExperience, working worldwide in service innovation and customer experience. He is also co-initiator of the Global Service Jam - the world’s biggest service design event (so far). He teaches at various design and business universities, is an adjunct professor at the prestigious IE Business School, and is co-host of the "This is Service Design Doing" executive school.