August 2019
Intermediate
1h
English
Closed Captioning available in German, English, Spanish, French, Japanese, Korean, Portuguese (Portugal, Brazil), Chinese (Simplified), Chinese (Traditional)
Overview
When Healthcare.gov officially launched on October 1, 2013, problems with the website were apparent immediately. High demand caused the site to go down within two hours of launch, and only six people were able to actually complete their applications on the first day. These issues were eventually addressed with the help of Nava, a public benefit corporation formed during efforts to help fix HealthCare.gov's troubled launch. Ultimately, over 1 million people successfully signed up for healthcare by the end of the open enrollment period.
In this Spotlight on Learning from Failure, Sha Hwang, cofounder and COO of Nava, shares the stories behind scaling a company whose chief customer was one of the largest organizations on the planet: the United States government. You’ll discover organizational, technical, and communication challenges Nava encountered—as well as best practices for building better foundations for culture, diversity, and impact—as you learn how this small team cut through mountains of red tape to transform a highly public debacle into well-oiled (and sustainable) machine.
Recorded on August 27, 2019. See the original event page for resources for further learning or watch recordings of other past events.
O’Reilly Spotlight explores emerging business and technology topics and ideas through a series of one-hour interactive events. In live conversations, participants share their questions and ideas while hearing the experts’ unique perspectives, insights, fears, and predictions for the future.
In every edition of Spotlight on Learning from Failure, you’ll discover the lessons learned from failures both large and small. You’ll discover how successful companies have addressed setbacks, missteps, and challenges and how you can grow from their examples.
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Watch now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.