Well-designed customer conversations will fuel a successful business

The way we build and develop digital products and services needs to change.

By Jeff Gothelf and Josh Seiden
June 15, 2017
Domino effect. Domino effect. (source: Soham Banerjee on Flickr)

No matter what business you’re in, if you seek to scale or compete at scale in the 21st century, you’re in the software business—and software, today, is continuous. In this video excerpt, Jeff Gothelf talks through the importance of building a continuous conversation with your customers through continuous software deployment. He suggests approaches like Agile and Lean as frameworks to reduce the risks inherent in building these continuous conversations.


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Post topics: Design