Y2K and other disappointing disasters
How risk reduction makes sure bad things happen as rarely as possible.
Developers and designers need to be thinking about failure states more than we currently do. We talk about avoiding them or testing them away, but we don’t talk about how to make even failure a better experience. In this video segment, Heidi Waterhouse explores risk reduction and harm mitigation, helping you understand where you can prevent problems and where you can reduce their painful effects, and she shares available tools to help make every disaster a disappointing fizzle.
- Tragic Design—authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them.