This is an excerpt from Ben Terrett's video “The Difficulties of Driving Design Thinking in a Large Organization.” View the complete video on Safari.

Design has never been more important. Ben Terrett explains how design can help transform digital services and deliver real value, and what designers need to do to get heard in their organization.

Watch the full video on Safari.

Article image: Boardroom (source: G.zengin on Wikimedia Commons).