PrefacePart I: The Truth About HiringTruth 1. Forget Traits; It's Behavior That Counts!Truth 2. Realistic Job Previews: What You See Is What You GetTruth 3. Tips for Improving Employee InterviewsTruth 4. Want Pleasant Employees? It's in the Genes!Truth 5. Good Citizenship Counts!Truth 6. Brains Matter; or When in Doubt, Hire Smart PeopleTruth 7. Don't Count Too Much on Reference ChecksTruth 8. When in Doubt, Hire Conscientious People!Truth 9. Hire People Who Fit Your Culture: My "Good Employee" is Your Stinker!Truth 10. Match Personalities and JobsTruth 11. Manage the Socialization of New EmployeesPart II: The Truth About MotivationTruth 12. Why Many Workers Aren't Motivated at Work TodayTruth 13. Happy Workers Aren't Necessarily Productive Workers!Truth 14. Workforce Generations and ValuesTruth 15. Telling Employees to "Do Your Best" Isn't Likely to Achieve Their BestTruth 16. Not Everyone Wants to Participate in Setting Their GoalsTruth 17. Professional Workers Go for the FlowTruth 18. Watch Out for Cyberloafing!Truth 19. When Giving Feedback: Criticize Behaviors, Not PeopleTruth 20. You Get What You RewardTruth 21. It's All Relative!Truth 22. Recognition Motivates (and It Costs Very Little!)Truth 23. Ways to Motivate Low-Skill, Low-Pay EmployeesTruth 24. There's More to High Employee Performance Than Just MotivationPart III: The Truth About LeadershipTruth 25. The Essence of Leadership is TrustTruth 26. Experience Counts! Wrong!Truth 27. Most People Think They Know What Good Leaders Look LikeTruth 28. Effective Leaders Know How to Frame IssuesTruth 29. You Get What You ExpectTruth 30. Great Followers Make Great LeadersTruth 31. Charisma Can Be LearnedTruth 32. Make Others Dependent on YouTruth 33. There's No Ideal Leadership StyleTruth 34. Adjust Your Leadership Style for Cultural Differences, or When in Rome . . .Truth 35. When Leadership ISN'T ImportantPart IV: The Truth About CommunicationTruth 36. Hearing Isn't ListeningTruth 37. Choose the Right Communication ChannelTruth 38. Listen To The GrapevineTruth 39. Men and Women Do Communicate DifferentlyTruth 40. What You Do Overpowers What You SayTruth 41. The Case for Open-Book ManagementPart V: The Truth About Building TeamsTruth 42. What We Know That Makes Teams WorkTruth 43. 2+2 Doesn't Necessarily Equal 4Truth 44. We're Not All Equal: Status Matters!Truth 45. Not Everyone Is Team MaterialPart VI: The Truth About Managing ConflictsTruth 46. The Case For ConflictTruth 47. Poor Communication Isn't the Source of Most ConflictsTruth 48. Beware Of GroupthinkTruth 49. How to Reduce Work–Life ConflictsPart VII: The Truth About Designing JobsTruth 50. There's No Such Thing As A "Good Job"Truth 51. Not Everyone Wants a Challenging JobTruth 52. Four Job-Design Actions That Will Make Employees More ProductivePart VIII: The Truth About Performance EvaluationTruth 53. Annual Reviews: The Best Surprise Is No Surprise!Truth 54. Don't Blame Me! The Role of Self-Serving BiasTruth 55. The Case for 360-Degree Feedback Appraisals: More IS Better!Part IX: The Truth About Coping With ChangeTruth 56. Most People Resist Any Change That Doesn't Jingle in Their Pockets!Truth 57. You Can Teach an Old Dog New TricksTruth 58. Use Participation to Reduce Resistance to ChangeTruth 59. Layoffs Are as Tough on Survivors as Those Who Get Laid OffPart X: Some Final Thoughts About Managing BehaviorTruth 60. I'll See It When I Believe ItTruth 61. First Impressions Do Count!Truth 62. People Aren't Completely Rational: Don't Ignore Emotions!Truth 63. Beware of the Quick FixReferences