ContentsPrefaceWhat is organizational change?The benefits of organizational changeWhat's different today?Is the time right?Is there a checklist you can follow?Is it fun?Part I: The Truth About Staying or GoingTruth 1. Life is 10% of what happens to you and 90% of how you reactTruth 2. If your values don't agree, it's probably time to fleeTruth 3. Service awards aren't what they used to beShort-term considerationsLong-term considerationsImplicationsTruth 4. Teaching long division doesn't work on a BlackberryPart II: The Truth About What You should PackTruth 5. It's not what you've got; it's what you needTruth 6. To manage change, you must lead changeTruth 7. You can't do without a "can-do" attitudeTruth 8. If you don't stand for something, you'll fall for anythingPart III: The Truth About Those Early DaysTruth 9. Run before you walkTruth 10. Keep your boss your biggest fanTruth 11. There are only three ways to introduce changeTruth 12. Build the case: It's a challenge and an opportunityTruth 13. Teach others how to treat youPart IV: The Truth About PlanningTruth 14. If you don't know where you're going, you won't get thereTruth 15. To realize the future, you must create itTruth 16. Convert aspiration to invitationTruth 17. Having organizational values matters; living them means moreOrganizational values have a holistic impactValues are the basis of communityValues define relationships: they're the link to your teamValues are a required managerial competencyValues are a critical aspect of organizational viabilityThe key to values identification is enforcementGet startedOn an ongoing basisTruth 18. Make the change agenda everyone's agendaPart V: The Truth About CommunicationsTruth 19. We listen with our eyesVerbalsVocalsNonverbalsTruth 20. Email is the tool of the devilTruth 21. People can't drink from a fire hoseTruth 22. Conversion is for missionaries and crusadersCan-doersFence-sittersNaysayersPart VI: The Truth About Matching People with PurposeTruth 23. Organizational structure: Look in from the outsideTruth 24. Build your team around your "A" playersTruth 25. Candidate screening: Let the facts speak for themselvesTruth 26. Avoid the ten potential "placement pitfalls"Truth 27. Don't surround yourself with yourselfTruth 28. Why you need to get staffing rightTruth 29. If you must "right-size," do it the right wayExplore all alternativesYour business needs should drive the selection processBe proactive with communicationsTreat everyone in accordance with your organization's valuesGive appropriate noticeBe done with itPrepare for tomorrowPart VII: The Truth About Managing PerformanceTruth 30. One style does not fit allTellingSellingParticipatingDelegatingTruth 31. You can influence without authorityTruth 32. You can't work the plan if you don't plan the workTruth 33. There's no excuse for excusesTruth 34. Know what buttons to pushPart VIII: The Truth About Creating Your Cultural FrameworkTruth 35. Calm waters make for easier sailingTruth 36. Trust is a currency not easily earned, but easily spentTruth 37. If you're out of sight, you're probably out of touchTruth 38. Teams aren't a necessary evilTruth 39. Your way may not be the best wayTruth 40. The whole is greater than the sum of the partsTruth 41. Embrace—don't run from—the questionsYou must establish a "safe to say" environmentYou should lead with questionsYou should be a critical listenerYou should gently prod people for feedbackYou may say, "I don't know" however, then say, "I'll get back to you."You should make sure that everyone's opinion is welcomed and respectedTruth 42. Decision making: The fastest don't always finish firstWork the room ahead of timeDon't be afraid to make decisionsAct with appropriate hasteKnow that your credibility is on the line every dayUnless new information becomes available, stick to your wordTruth 43. Exceptions: Can't live with them; can't live without themTruth 44. Employee discipline: Ask the more meaningful questionPart IX: The Truth About Recognition and RewardTruth 45. Make every employee feel like your only employee
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