December 2006
Intermediate to advanced
240 pages
5h 25m
English
book
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
by Ralph F. Smith
Overview
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
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