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Natural Bridges in Interpersonal Communication, 3rd Edition

Name: Natural Bridges in Interpersonal Communication, 3rd Edition
Author: Randy Fujishin
ISBN: 9781003852490

by Randy Fujishin

February 2024

Intermediate to advanced

276 pages

8h 19m

English

Routledge

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Cover
Endorsements
Half Title
Title
Copyright
Dedication
Additional Books by the Author
Brief Contents
Contents
Preface

1 Interpersonal Communication: Building Bridges to Others
The Process of CommunicationVerbal and Nonverbal CommunicationVerbal CommunicationNonverbal CommunicationThree Models of CommunicationLinear ModelInteractional ModelTransactional ModelPrinciples of CommunicationCommunication Is ConstantCommunication Is a ProcessCommunication Is IrreversibleCommunication Expresses Content and RelationshipCommunication Is SymbolicCommunication Is LearnedInterpersonal vs. Impersonal CommunicationImpersonal CommunicationInterpersonal CommunicationThree Qualities of an Effective Interpersonal CommunicatorOpennessFlexibilityKindnessOffering a Safe HarborIntercultural SensitivityIndividual vs. Collective DimensionLow Context vs. High ContextCompetition vs. CooperationGuidelines for More Effective Intercultural CommunicationIncrease Your Frame of ReferenceDon’t JudgeTake a RiskAsk QuestionsDiscover Common GroundBuilding Bridges ExercisesFurther Reading
2 Perception: Seeing the Best in Others
PerceptionThree Stages of PerceptionSensingOrganizingInterpretingFactors That Influence PerceptionPosition in SpacePhysical DifferencesPast ExperienceExpectationsIncreasing the Accuracy of Your PerceptionsAwareness of Your LimitationsPerception CheckingDistinguishing Observation From InferenceSelf-ConceptHow Your Self-Concept Is FormedReflected AppraisalSocial ComparisonPersonal ConstructionHow Social Media Affects Self-ConceptThree Self-Concept Guidelines for CommunicationUnplugTune InConnectBuilding Bridges ExercisesFurther Reading
3 Verbal Communication: Saying the Best to Others
Verbal CommunicationPrinciples of Verbal CommunicationLanguage Is SymbolicLanguage Is SubjectiveLanguage Can Be Denotative or ConnotativeLanguage Is Rule GovernedLanguage Defines and LimitsLanguage Varies in Levels of AbstractionLanguage Can Be CreativeI-Statements: Owning Your LanguageThe Four Levels of CommunicationSurface TalkReporting FactsGiving OpinionsSharing FeelingsSelf-DisclosureSelf-Disclosure TopicsSmall Things That Make a Big DifferenceIntercultural Guidelines in Verbal CommunicationSpeak SlowlyEnunciate Your WordsAvoid Slang, Jargon, and ObscenityUse Metaphors CarefullyUse “We” Instead of “Me”Be Mindful of Your Nonverbal BehaviorMost Importantly, Be RespectfulThe Most Important WordsBuilding Bridges ExercisesFurther Reading
4 Nonverbal Communication: Showing the Best to Others
Nonverbal CommunicationPrinciples of Nonverbal CommunicationNonverbal Communication Is ContinuousNonverbal Communication Is InstantaneousNonverbal Communication Is UniversalNonverbal Communication Is MultichanneledNonverbal Communication Is Emotionally RichNonverbal Communication Is Function SpecificNonverbal Communication Is AmbiguousTypes of Nonverbal CommunicationBody MovementFacial ExpressionsParalanguageTouchingPersonal PresentationArtifactsProxemicsTimeNineteen Nonverbal Bridges to OthersBuilding Intercultural BridgesReframeRenameRetrainBuilding Bridges ExercisesFurther Reading
5 Listening: Understanding Others
The Listening ProcessReceivingAttendingInterpretingEvaluatingRespondingAcceptance: The Basic Bridge to ListeningNonverbal Signs of AcceptanceVerbal Signs of AcceptanceActive ListeningFour Steps of Active ListeningActive Listening for Content (Accuracy)You-TechniqueActive Listening QuestionsActive Listening StatementsActive Listening for Feelings (Empathy)Observing the Speaker’s Nonverbal CommunicationReflecting the Speaker’s Nonverbal BehaviorResponding to the Speaker’s Verbal CommunicationFour Types of QuestionsClosed QuestionsOpen QuestionsProbing QuestionsLoaded QuestionsQuestions That Can Deepen ConversationPoor Listening StylesRefusing to ListenPretending to ListenListening SelectivelyListening to EvaluateListening to RescueBarriers to ListeningGuidelines for ListeningAvoid ParrotingAvoid Overuse of Active ListeningAvoid Inappropriate Use of Active ListeningBe Smart With Your Smartphone While ListeningBuilding Bridges ExercisesFurther Reading
6 Conversation: Sharing With Others
ConversationThe Three Types of ConversationsAcknowledging ConversationEntertaining ConversationSharing ConversationPrinciples of ConversationThe Building Blocks of CommunicationDialogue Not MonologueInterest in OthersThe Power of QuestionsThe Importance of Self-MonitoringEnlarging ImpactComponents of ConversationThe WelcomeThe BodyThe Good-ByeHealthy Smartphone UsageBuilding Bridges ExercisesFurther Reading
7 Encouragement: Enlarging Others
Enlarging OthersAcknowledging OthersAcknowledge Their PresenceAcknowledge the RelationshipRemembering NamesRepeat the NameSpell the NameVisualize the NameMatch the NameAssociate the NameRespecting OthersRespect Others as EqualsRespect BoundariesRespect Others’ Opinions and FeelingsLooking for the Best in OthersSaying the Best to OthersComplimenting OthersCompliment AppearanceCompliment AchievementCompliment CharacterCompliment EffortCompliment the InvisibleReframing NegativesSupporting OthersVerbal SupportPhysical SupportGuidelines for Enlarging OthersBe ExpressiveBe SincereBe SpecificBe LimitedBe AltruisticBe PersistentBeing an Encouraging Online ParticipantBe PreparedBe On TimeBe AffirmingBe RespectfulBe WillingBuilding Bridges ExercisesFurther Reading
8 Conflict Management: Collaborating With Others
Interpersonal ConflictFive Responses to ConflictAvoiding StyleAccommodating StyleCompeting StyleCompromising StyleCollaborating StyleMyths of ConflictMyth 1: Conflict Should Be Avoided at All CostsMyth 2: Conflict Is Always Someone Else’s FaultMyth 3: I Must Like and Be Liked by EveryoneMyth 4: Everything Should Go My WayMyth 5: There Is Only One Solution to Any ProblemMyth 6: All Conflicts Can Be ResolvedBenefits of ConflictExpanded AwarenessImproved InteractionIncreased SatisfactionIncreased BondingDeveloped MaturityFlowing With a Complaint: A Basic SkillStep 1: Remain SilentStep 2: Restate the Speaker’s ComplaintStep 3: Validate the Speaker’s FeelingsStep 4: Agree With the Truth of the ComplaintThe ABCs of CollaborationStep 1: AnalysisStep 2: BrainstormingStep 3: ConsensusForgivingForgiving Those Who Ask for ForgivenessForgiving Those Who Are Not ApologeticAsking Others for ForgivenessGuidelines for ForgivenessForgiveness Is a Decision, Not a FeelingForgiveness Requires the Suspension of Your EgoRehearse Your RequestSome People Will Not Forgive YouForgiveness Is a Never-Ending ProcessBuilding Bridges ExercisesFurther Reading
9 Relationships: Joining With Others
Conversations Can Lead to RelationshipsFour Types of RelationshipsAcquaintancesFriendsFamilyRomanticThe Six Stages of a Relationship: B.R.I.D.G.E.Stage 1: BeginningStage 2: RelatingStage 3: IntimacyStage 4: DivergingStage 5: GroundingStage 6: ExperimentingThe Circular Nature of RelationshipsPrinciples of RelationshipsRelationships Are Not PerfectRelationships Do Not Give You EverythingRelationships Need to Be NurturedRelationships Are Both Pleasurable and PainfulRelationships Require FlexibilityCreating Conditions for a Healthy Relationship: B.O.N.D.Condition 1: BridgingCondition 2: OpennessCondition 3: NurturanceCondition 4: DiscoveryOpen Questions That Can Deepen RelationshipsBeing Smart With Your Social MediaRating Yourself as a FriendEncouraging Growth in OthersStep 1: Have Them Discuss Their DreamStep 2: Have Them Experiment With Their DreamStep 3: Acknowledge Experimental SuccessesStep 4: Motivate the DreamersBuilding Bridges ExercisesFurther Reading
10 Workplace Communication: Working With Others
Communicating With EqualsCommunicating With SuperiorsImpromptu SpeakingThe One-Point Impromptu SpeechGuidelines for Impromptu SpeakingLeading an Effective MeetingGoal-Directed Guiding BehaviorsTask-Guiding BehaviorsSocial-Guiding BehaviorsGuidelines for Leading Online MeetingsA Limited AgendaProvide Online Participant Ground RulesBefore the Online MeetingDuring the Online MeetingAfter the Online MeetingThe Employment InterviewSelf-ExaminationGetting the InterviewPreparing for the InterviewDuring the InterviewAfter the InterviewYour JourneyBuilding Bridges ExercisesFurther Reading
Index

Overview

With a particularly student-friendly and engaging style, this third edition gives readers the fundamental tools necessary to effectively communicate in interpersonal interactions.

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