IntroductionIdentifying barriers: why HR hasn’t shifted its operating model in 25+ yearsStrategic solutions: moving towards a new HR Operating ModelDeveloping new HR capabilities in systems, products, analytics, digital and sciencePotential business resistance to HR 3.0: organizational barriers to transformationOvercoming barriers: experimentation, iteration and adaptive changeThe future of HR’s Operating Model: sustaining long-term evolutionReferences and further reading