STEP TEN
Follow Up to Learn Lessons
OVERVIEW
Post-Project Reviews
A Learning History
Sticky-Note Analysis
Appreciative Inquiry
Web Surveys
Nominal Group Technique
When the project is over you'd like to think about something else. Your entire team feels the same way and, in the hallway, stakeholders are avoiding eye contact with you. The last thing anyone wants to do is revisit the project and its missteps, bad choices, delays, conflicts, and weak outcomes. No one even wants to bring up the good parts—the happy surprises, the mended relationships, the amazing saves, or the deep friendships. But there is gold in all those hills, and the last step in successful project management is to find it and mine it.
Years ago, I was the leader of the ...
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