Follow Up to Learn Lessons


Post-Project Reviews

A Learning History

Sticky-Note Analysis

Appreciative Inquiry

Web Surveys

Nominal Group Technique


When the project is over you'd like to think about something else. Your entire team feels the same way and, in the hallway, stakeholders are avoiding eye contact with you. The last thing anyone wants to do is revisit the project and its missteps, bad choices, delays, conflicts, and weak outcomes. No one even wants to bring up the good parts—the happy surprises, the mended relationships, the amazing saves, or the deep friendships. But there is gold in all those hills, and the last step in successful project management is to find it and mine it.

Years ago, I was the leader of the ...

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