Embrace the Natural Chaos of People


Conflict Management

Negative Feedback—Giving It and Receiving It

Processes for Negotiating Agreement

Benefits of Deep Listening


You've had it. The sponsor has delegated some key decisions to an important project stakeholder. You've left several voicemail messages and sent a slew of emails. These decisions are holding up your side of the project. You've even tried to catch her in the hall—to no avail. Today you're copied on an email she has sent to your executive sponsor, which says that the project is slipping because you're behind on your deliverable. What do you do? Quickly imagine the first three actions you'd take. Did any of these options come to mind?

  Call her immediately and ...

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