STEP SEVEN
Build in Facilitation Techniques to Engage Your Audience
OVERVIEW
Characteristics of effective facilitators
Encouraging participation with facilitation techniques
Advantages and disadvantages of questioning techniques
You’ve designed and developed a great presentation about a new process that not only will have a big impact on the company’s bottom line but will make completing daily tasks easier for everyone who touches the process. This is a huge win for the organization and you just know that the audience will be as excited as you are as soon as they hear your message. You present the information—wait for cheers—and instead could hear crickets chirping. In your mind, you think, “Hmm, why don’t they get it?” “Why aren’t they ...
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