Index
| Note: f represents a figure and t represents a table. | purpose of, 125, 146 |
| return-on-investment (ROI) and, 142-44 | |
| A | assessments, 193-95, 194t |
| accountability, 2-7, 12-15 | attitudes, 8 |
| accuracy, 132 | awards, 201-2 |
| action measures, 127 | |
| See also application measures | B |
| action plans, 135, 136t | Balanced Scorecard, The (Kaplan and Norton), 242-43 |
| See also performance contracts | |
| activities vs. results, 76, 83-84 | barriers, 136-37, 137t, 196t |
| activity-based reporting, 182t, 204-5 | behavior measures, 126 |
| advisory boards, 223, 223t | See also application measures |
| analyses, front-end, 165 | behaviors, 210 |
| analytics, 236 | benchmarking ... |
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