10 Steps to Successful Meetings

STEP NINE:

Manage Difficult Situations and Participants

• Stages of team development

• How to manage difficult participants

• When and how to intervene

• Strategies to resolve conflicts

Any time a group forms, many additional group dynamics may influence the effectiveness and productivity of a meeting. Organizational cultures, norms, the size of the group, whether it is a formal or informal meeting, and the type of leadership all play into the mix. So how do successful meeting leaders navigate this potential mine field? They understand how groups form and skillfully manage difficult participants and sticky situations.

So how do meeting leaders identify behaviors that enhance or hinder group effectiveness? They pay particular attention ...