O'Reilly logo

10 Steps to Successful Customer Service by Maxine Kamin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Step Activity All Staff Leaders Trainers
1 Tool 1.1:Criteria for Identifying a Value Use as a definition and examples of values. Use as a definition and examples of values. Use as a definition and examples of values.
1 Tool 1.2: Mission Statement Tips Create your own mission statement. Share mission statements and develop a mission statement with and for your team. Discuss how each person’s mission statement fits into the overall company mission.
1 Worksheet 1.1: Your Job Satisfaction Use to address current job satisfaction and mentoring opportunities. Use as a team exercise or one on one to discover what people like about their jobs and how they can contribute more. Conduct as an icebreaker or an exercise to highlight ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required