Step Activity All Staff Leaders Trainers
1 Tool 1.1:Criteria for Identifying a Value Use as a definition and examples of values. Use as a definition and examples of values. Use as a definition and examples of values.
1 Tool 1.2: Mission Statement Tips Create your own mission statement. Share mission statements and develop a mission statement with and for your team. Discuss how each person’s mission statement fits into the overall company mission.
1 Worksheet 1.1: Your Job Satisfaction Use to address current job satisfaction and mentoring opportunities. Use as a team exercise or one on one to discover what people like about their jobs and how they can contribute more. Conduct as an icebreaker or an exercise to highlight ...

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